Tenant portal for self storage

What tenants see

• Dashboard. A summary of their rental and what they owe.
• Units. Each unit they rent, with its size and facility.
• Billing. Their invoices and payments, with a Pay button on open invoices.
• Support. Their tickets with your team, and a form to open a new one.

Tenants only ever see their own records

A tenant’s data is matched by their own tenant record or their own email address, never by name. Two customers with the same name cannot see each other’s invoices, and one operator’s portal never shows another operator’s customers.

Signing in and passwords

Tenants sign in on your tenant site, and can reset their own password there if they forget it.

Paying an invoice online

When a tenant presses Pay, Smart Storage creates a payment link for that invoice and opens Xendit’s secure hosted page. The invoice is marked paid only when Xendit confirms the payment, so a tenant never changes their own payment status. Online payment through Xendit is in Indonesian rupiah.

What the portal does not do

The portal is for viewing, paying and asking. Extending a rental, moving out and opening doors are handled by your staff. The portal says so on each unit and points the tenant to your facility, so nobody presses a button that does nothing.

Which plan includes it

The tenant portal is an optional paid add-on rather than part of a set plan price. No price is published, so ask us for a quote. The first month of Smart Storage is free.

You decide whether it is on

If you take the tenant portal, it is on by default and an admin can switch it off in Settings at any time. A tenant who then tries to sign in sees a message asking them to contact you, and your other features are not affected.

FAQ

What can tenants do in the tenant portal?

Tenants can see the units they rent, read their invoices and payments, reset their own password, pay an open invoice online through a secure Xendit page, and send your team a support ticket. Extending a rental, moving out and door access are handled by your staff, and the portal tells tenants that clearly.

Can tenants pay their storage invoice online?

Yes, where the operator has connected Xendit. The tenant presses Pay on an open invoice and completes payment on Xendit’s secure hosted page, in Indonesian rupiah. The invoice is marked paid only after Xendit confirms the payment, so a tenant can never mark their own invoice as paid.

Can one tenant see another tenant’s details?

No. Each tenant’s records are matched by their own tenant record or their own email address, never by display name. This was tested with two customers who share a name, to prove neither sees the other’s invoices. Tenants of one operator never see records from another operator.

Is the tenant portal included in my plan?

The tenant portal is an optional paid add-on, so it is not part of a set plan price. No price is published, so ask us for a quote. If you take it, you can switch it off for your business in Settings at any time.