Smart Storage questions from operators worldwide

Pricing and the free month

Prices are published. Starter is US$49 a month or US$490 a year for one facility and up to 100 units. Growth is US$99 a month or US$990 a year for up to five facilities and unlimited units. Enterprise is priced on request. The first month is free on Starter and Growth, and no card is needed to start. The plan’s unit and facility limits are enforced: if adding a unit or facility would go past your plan, Smart Storage stops and asks you to upgrade. Each plan includes staff seats: Starter includes one user, the owner, and Growth includes three.

Taking payments outside Indonesia

Tenants can pay online only through Xendit, using your own Xendit account, and Xendit payment links are created in Indonesian rupiah. There is no Stripe, PayPal or other tenant gateway. Anywhere, staff can record cash and bank transfer payments by hand, and reminders still go out with the amount owed.

Currency

Smart Storage stores amounts and prints invoices in Indonesian rupiah. You can display dashboard figures in US dollars, Thai baht, Philippine pesos, Singapore dollars or Malaysian ringgit, at approximate rates. Invoices always show the rupiah amount, because a converted figure is not something a tenant can pay against.

Time zone

You can set your business to any IANA time zone in Settings. Due dates, reminders and quiet hours follow that clock, so pick the one that suits you.

Moving from a spreadsheet or another system

You can import your units and their rates from a CSV file. Download the template, which comes filled with your own location and unit type names, add up to 1,000 rows per import, preview the result and fix any errors before anything is saved. Tenants do not import automatically. Our team gives you free hands-on migration help: we move your records with you. Email hello@smart-storage.io to start.

Setting up

Sign up with your business name, your name, an email and a password. The free month starts straight away. A setup checklist then walks you through business details, your first facility, unit types, units and rates, email sending, your booking page link, payments, and inviting your team.

Contract and cancelling

You pay monthly or yearly, in advance. You can cancel at any time from your account settings, and cancellation takes effect at the end of the current billing period. There are no refunds for part of a period. Yearly billing costs ten months.

If your trial ends

Your data is kept for 60 days after a trial ends. For how we handle your data when you close a paid account, see our privacy policy.

Messaging your tenants

Payment reminders and invoices go out by WhatsApp, a paid feature, sent through the Meta WhatsApp Business platform or Twilio, or by email when a tenant has no phone number. For email you connect SMTP, SendGrid or Resend.

Languages

The web app works in English, Bahasa Indonesia and Thai. The operator app works in English and Bahasa Indonesia.

FAQ

Does Smart Storage work outside Indonesia?

Yes. You can sign up and run your facility from anywhere, billed in US dollars, and you can set any time zone in Settings. Two limits matter today: invoices are in Indonesian rupiah, and Xendit is the only online payment option for tenants. Talk to us first about payments in your country.

Can my tenants pay by card in my country?

Not yet. Online tenant payment runs only through Xendit, and payment links are created in Indonesian rupiah whatever your country. Staff can always record cash and bank transfer payments by hand, and automatic reminders still tell tenants what they owe. Tell us which payment provider you use and we will be honest about fit.

Can I move my data from SiteLink or a spreadsheet?

You can import your units and their rates from a CSV file, up to 1,000 rows at a time, with a preview that shows every error before anything is saved. Tenants do not import automatically. Our team gives you free hands-on migration help, so email hello@smart-storage.io to move your tenant and booking records with us.

Is there a long contract?

No. You choose monthly or yearly billing, paid in advance, and you can cancel any time from your account settings. Cancelling takes effect at the end of the period you have already paid for. There are no refunds for part of a billing period. The first month is free.

Is there a free trial, and do I need a card?

Yes. New accounts get a 30-day free trial on Starter and Growth, and no credit card is needed to start. Your data is kept for 60 days after a trial ends. Prices are published, so you know the cost before you start.