Privacy Policy

Privacy Policy


Effective Date: September 1, 2025
Last Updated: September 1, 2025

Smart Storage, a trading name of Macan Trading (registered in the Netherlands), (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal data you share with us. We operate internationally from offices in Singapore, Netherlands and Dubai, delivering our Services to customers worldwide.

This Privacy Policy explains how we collect, use, disclose, and protect information when you access or use our software, website, mobile applications, and other related services (collectively, the “Services”).

By using our Services, you consent to the practices described in this Privacy Policy.



1. Scope of This Policy


This policy applies to all users of Smart Storage worldwide, regardless of their country of residence. We operate from the Netherlands, Singapore, Dubai, and Hong Kong and provide Services to customers in multiple jurisdictions.



2. Information We Collect


a. Information You Provide Directly:

• Name, email address, phone number, business name
• Billing and payment details
• Account login credentials
• Data you upload into our platform, including customer and tenant information, bookings, and transaction history

b. Information Collected Automatically:

• IP address, device type, browser type, operating system
• Usage statistics and activity logs
• Cookies and similar tracking technologies

c. Information From Third Parties:

• Payment processors and financial partners
• Integration partners (with your consent)
• Publicly available databases

3. How We Use Your Information


We process personal data to:

• Deliver and maintain the Services
• Authenticate accounts and authorize access
• Process payments and manage billing
• Provide customer support
• Enhance, optimize, and secure our Services
• Comply with legal obligations
• Prevent fraudulent or unauthorized activity
• Send important operational and service-related communications

We process personal data under one or more of the following legal bases: contractual necessity, legal obligation, legitimate interest, and consent.



4. Sharing of Information


We do not sell personal information. We may share data only with:

• Authorized Service Providers (hosting, cloud, analytics, payment gateways)
• Integration Partners (if activated by you)
• Legal and Regulatory Authorities where required by applicable law
• Successors or Assignees in the event of a merger, acquisition, or restructuring

When sharing internationally, we ensure adequate data protection through contractual safeguards such as Standard Contractual Clauses (SCCs).



5. Data Storage & International Transfers


Your data may be processed in the Netherlands, Singapore, Dubai, Hong Kong, or any other country in which we or our service providers operate. We implement strict data protection measures and comply with applicable data protection laws, including GDPR for EU customers and relevant local laws elsewhere.



6. Data Security


We use technical, administrative, and organizational safeguards to protect your personal data, including:

• Encryption in transit and at rest
• Role-based access controls
• Regular security audits

However, no online system is entirely immune from security risks.



7. Data Retention


We retain data only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, or resolve disputes. Once no longer required, data will be securely deleted or anonymized.



8. Your Rights


Depending on your jurisdiction, you may have the right to:

• Access a copy of your personal data
• Request corrections or deletion
• Restrict or object to processing
• Request data portability
• Withdraw consent for processing

Requests should be sent to legal@smart-storage.io. We may require proof of identity to process your request.



9. Cookies & Tracking Technologies


We use cookies to remember preferences, improve functionality, and analyze site traffic. You can disable cookies in your browser, but this may impact your ability to use our Services.



10. Changes to This Policy


We reserve the right to update this Privacy Policy at any time. Updates will be posted on www.smart-storage.io with a revised effective date.



11. Contact Us


Smart Storage
A trading name of Macan Trading (registered in the Netherlands)

Email: legal@smart-storage.io
Website: www.smart-storage.io